Manager Corporate Performance and Program Management

Job Objective:

To develop, continuously enhance and implement stc BH’s corporate performance management framework, ensure timely & effective execution of stc BH’s strategic priorities / initiatives / projects and provide management with significant business insights to support the fulfillment of stc Bahrain’s overall strategic aspirations.

Key Responsibilities/Duties:

Strategic Contribution:

• Contribute to the development of the Corporate Performance and Program Management section’s objectives and lead their achievement by performing and delegating related activities.

• Provide support in strategy development and implementation at the organization, sector, and department level, ensuring insights derived from corporate performance management and program management are fully cascaded into the corporate strategy and/or business plan development process.

Corporate Performance Management and Program Management:

• Monitor and facilitate the execution of the corporate strategy by assisting in identifying obstacles and enablers and collaborating with relevant chiefs/directors to ensure that key milestones are met and that implementation plans are on schedule.

• Prepare all required material / documents for periodic corporate level performance boards, monthly/quarterly business reviews.

• Develop performance management dashboards highlighting areas for focus and/or improvement to ensure corporate objectives are being met and present them to senior management in a timely manner.

• Conduct periodic competitive position / market share analysis and generate key insights / potential corrective actions.

• Carry out in-depth and detailed ad-hoc analysis on specific aspects of corporate performance, aiming to conduct root cause analysis behind underperformance or major deviations and identify corrective actions.

• Participate in various relevant committees and present annual and periodic reports, contributing to speedy and high-quality decision making.

• Support the Director Strategy Management and Planning in augmenting / refreshing the corporate strategy in line with regular progress tracking, by providing tracking information as a basis for adjustments.

• Define, implement, and own stc Bahrain’s data analytics strategy and roadmap in terms of platforms, automated processes, solutions, and KPIs to facilitate the performance management process and oversee corporate strategy execution and performance.

• Lead the development of business cases to implement new business opportunities and oversee the detailing of implementation plans for approved opportunities to ensure optimal execution.

• Assume PMO role in terms of supporting the Strategy Planning section in initiatives development and cascading, and facilitating reporting on strategies and initiatives progress monitoring, to increase transparency across organization and improve communication with stakeholders.

• Assume PMO role for ad-hoc programs in terms of managing their implementation by liaising with concerned parties and developing periodic progress reports and presenting them to management in order to support the escalation of any issues to relevant parties for faster decision-making.

• Lead the annual / semi-annual market research activity for various organizational sectors / functions and drive insights aimed at enhancing customer experience & overall operational efficiency

Role Impact:

• The Manager Corporate Strategy Performance & Program Management role is critical to the organization as it directly influences the effectiveness of strategic initiatives.

• By ensuring that corporate strategies are executed efficiently and monitored effectively, this role contributes to the overall success and growth of the company.

• The successful execution of strategies will lead to improved performance, enhanced competitiveness, and the achievement of long-term business objectives.

• Additionally, the insights gained from monitoring activities will inform future strategic decisions, fostering a culture of continuous improvement and agility within the organization.

Key Job Competencies:

• Strategic Thinking : Ability to analyze complex business situations and develop effective strategies aligned with corporate goals.

• Execution Skills : Proven capability to implement strategies and ensure that the execution aligns with the planned objectives.

• Monitoring & Reporting : Expertise in establishing KPIs and metrics for tracking the progress of corporate strategies, along with proficiency in data analysis and reporting.

• Cross-Functional Collaboration : Ability to work collaboratively with various departments to ensure alignment and support for strategic initiatives.

• Problem-Solving : Strong analytical skills to identify issues in strategy execution and develop actionable solutions.

Experience & Qualification:

Minimum requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, Management or relevant field

Preferred:

• Master’s degree in in Strategic Management, Finance or relevant field

Professional Experience:

Minimum of 10 years of relevant experience in Strategy Development, Project/Program Management, etc. The incumbent should have at least 6 years of experience at a relevant supervisory level, ideally in the Telecommunication sector.