Manager Corporate Performance and Program Management

Job Objective:

To develop, continuously enhance and implement stc BH’s corporate performance management framework, ensure timely & effective execution of stc BH’s strategic priorities / initiatives / projects and provide management with significant business insights to support the fulfillment of stc Bahrain’s overall strategic aspirations.

Key Responsibilities/Duties:

Strategic Contribution

• Contribute to the development of the Corporate Performance and Program Management section’s objectives and lead their achievement by performing and delegating related activities.

• Provide support in strategy development and implementation at the organization, sector, and department level, ensuring insights derived from corporate performance management and program management are fully cascaded into the corporate strategy and/or business plan development process.

• Manage the preparation of and monitor the Corporate Performance and Program Management section’s business plans and annual budget, in line with the company’s objectives.

• Control expenditure against approved divisional budget on a regular basis and investigate and reconcile any significant variances to ensure effective cost control.

Corporate Performance Management and Program Management

• Monitor and facilitate the execution of the corporate strategy by assisting in identifying obstacles and enablers and collaborating with relevant chiefs/directors to ensure that key milestones are met and that implementation plans are on schedule.

• Prepare all required material / documents for periodic corporate level performance boards, monthly/quarterly business reviews.

• Develop performance management dashboards highlighting areas for focus and/or improvement to ensure corporate objectives are being met and present them to senior management in a timely manner.

• Conduct periodic competitive position / market share analysis and generate key insights / potential corrective actions.

• Carry out in-depth and detailed ad-hoc analysis on specific aspects of corporate performance, aiming to conduct root cause analysis behind underperformance or major deviations and identify corrective actions.

• Participate in various relevant committees and present annual and periodic reports, contributing to speedy and high-quality decision making.

• Support the Senior Director Strategy Management and Planning in augmenting / refreshing the corporate strategy in line with regular progress tracking, by providing tracking information as a basis for adjustments.

• Define, implement, and own stc Bahrain’s data analytics strategy and roadmap in terms of platforms, automated processes, solutions, and KPIs to facilitate the performance management process and oversee corporate strategy execution and performance.

• Lead the development of business cases to implement new business opportunities and oversee the detailing of implementation plans for approved opportunities to ensure optimal execution.

• Assume PMO role in terms of supporting the Strategy Planning section in initiatives development and cascading, and facilitating reporting on strategies and initiatives progress monitoring, to increase transparency across organization and improve communication with stakeholders.

• Assume PMO role for ad-hoc programs in terms of managing their implementation by liaising with concerned parties and developing periodic progress reports and presenting them to management in order to support the escalation of any issues to relevant parties for faster decision-making.

• Lead the annual / semi-annual market research activity for various organizational sectors / functions and drive insights aimed at enhancing customer experience & overall operational efficiency

People Management

• Provide effective leadership across Corporate Performance and Program Management section by setting individual objectives, reviewing performance, developing, and motivating employees in line with the company’s policies, culture, and work ethics, to unleash their potential and maximize performance at individual and functional level.

• Coordinate the department’s activities and manage team scheduling to ensure that all work is carried out efficiently, in line with the annual business plans, policies and procedures.

• Approve workforce plan and oversee staff hiring, performance management and training activities to attract, develop and retain talent for the Corporate Performance and Program Management section.

Change management and continuous improvement

• Lead the identification of opportunities for continuous improvement of the function’s systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.

• Approve functional change plans with a focus on leading strategic innovation by developing new solutions or improving existing ones to drive change, meet future digitalization needs and support company’s growth. 

• Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.

Reporting and compliance

• Ensure that all functional reports are prepared timely and accurately and meet stc Bahrain’s organizational requirements, in adherence to the company’s policies and quality standards.

• Ensure compliance to all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

Academic/Other Qualifications & Experience:

Minimum requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, Management or relevant field

Preferred:

• Master’s degree in in Strategic Management, Finance or relevant field

Professional Experience:

Minimum of 10 years of relevant experience in Strategy Development, Project/Program Management, etc. The incumbent should have at least 6 years of experience at a relevant supervisory level, ideally in the Telecommunication sector.