Job groups
Commercial
Corporate Affairs
Finance
Government Affairs
Human Resources
Technology
Wholesale & Enterprise
Commercial:-
The following departments form a part of our Commercial sector:-
- Marketing
- Products & Services
- Customer Experience
- Retail Sales & Operations
- Sales Distribution
- The Marketing department is responsible for Consumer behaviour analysis and Churn
activity/trends, Product pricing, Loyalty and Retention, Business Performance reporting,
Communications and Branding including Media.
- The Products & Services team handles the end to end lifecycle management of development
and implementation of Consumer Products and Service which includes the Core products,
Broadband and Data, New streams and Value Added Services.
- The Customer Experience team is responsible for building the Customer Experience
strategy of infrastructure surrounding the products and services across multiple
touch points which includes Contact Center Management, Billing Operations and Systems
and Processes.
- The Retail Sales & Operations department looks after the enhancement of the Retail
operations and customer acquisition and retention by generating superior sales and
set the direction and control of all Retail sales activities.
- The Sales Distribution function is responsible for ensuring the availability of
the Consumer products throughout retailer segment of Mass retailers and Key retailers
and other alternative channels including managing the supply chain and devices section
to support the sales functions of the company.
Corporate Affairs:-
The following departments form a part of our Corporate Affairs sector:-
- Strategy Management & Planning
- Legal & Regulatory
- In Strategy Management and Planning, the team is responsible for facilitating the
development of the corporate strategy, overseeing the performance of the company
against the business plan and targets as well as ensuring the adherence to company
quality standards and mitigating the corporate risks.
- In Regulatory, the team manages the regulatory agenda, complying with the Telecommunications
Regulatory Authority requirements and lobbying with respective authorities. In Legal,
the team manages and complies with the company’s commercial and legislative legal
obligations.
Finance:-
The following departments form a part of our Finance sector:-
- Accounting
- Financial Control
- Procurement
- Treasury
- The Accounting department monitors all accounting activities pertaining to the management
of general ledger and valuation of fixed assets, accounts payable and accounts receivable;
ensure all accounting reporting activity is efficient and accurate and provide direction/expert
input as required.
- Financial Control department is responsible for overseeing capital monitoring, operating
and manpower spending and budget utilisation tracking; business reporting activities;
development and implementation of revenue assurance and fraud control tools and
preventative/remedial techniques.
- The Procurement team manages all procurement related activity, policies and processes
including the sourcing of diverse equipment, materials and supplies for all departments
and sectors.
- The Treasury function manages all cash and financial risk management related activity,
policies and processes to support the organization’s financial security.
Government Affairs:-
The following departments form a part of our Government Affairs sector:-
- Government Relations & Special Services
- Corporate Social Responsibility
The unit has the responsibility to build exceptional stakeholder relationship with
Bureaucrats & Government agencies / Ministries; lead all Government Relations, Protocols,
VIP Relations and CSR initiatives with an aim to strengthen the organization corporate
and social status; lead communication channels to propose and present stc’s value
proposition to VIP Customers / Royal Family /Govt. Sector, Social Organizations
and Institutions; promote stc’s commitment to become a more sustainable and socially
responsible company; provide input into development of stc as an employer brand
within local community and institutions.
Human Resources:-
The following departments form a part of our Human Resources sector:-
- HR Planning
- HR Services
- The HR Planning function spans across all strategic HR matters that includes Performance
management and Development, Man/workforce planning, Compensation and Benefits and
Policy development.
- The HR Services section has the responsibility to oversee, manage, coordinate and
conduct all Employee Services activities to ensure that all personnel needs are
met. The section also manages the end to end Talent Acquisition process to address
the manpower requirements across all business verticals.
Technology:-
The following departments form a part of our Technology sector:-
- Network
- Products & Systems Development
- Technology Strategy
- IT Operations
- The Network team has the primary objective to ensure optimal quality of the telecommunications
network through assessment and planning of network capacity and requirements; overseeing
performance tracking of network operations against SLAs/KPI’s; managing the network
managed services against SLA’s/KPI’s.
- The Products & System Development section owns the responsibility of completing
and managing end to end IT systems and applications development to deliver the required
services to the business.
- The Technology Strategy function oversees the synchronisation between Network and
IT strategies including the development of Network and IT architecture evolution
strategies and Network and IT capacity plans; review and tracking of Technology
CAPEX budgets; alignment of the technology roadmap internally and externally.
- IT Operations department has the responsibility to manage IT infrastructure and
Operations of the IT department including IT Applications and Data Warehouse management
to deliver the required services to the business.
Wholesale & Enterprise:-
The following departments form a part of our Wholesale & Enterprise sector:-
- Wholesale & Interconnect
- Enterprise
- Wholesale & Interconnect department manages end to end positioning of the Wholesale
Business (Interconnection and Roaming) which includes defining the Wholesale strategic
planning process; development of financial plans; develop and negotiate Roaming
and Interconnect agreements with local and international operators.
- The Enterprise department is responsible for the overall operations of the Enterprise/SME
business that span across Product planning, Market sizing and development, Business
Sales, Customer Experience and Business support.